Recent Tax Institute graduate
Justin Quay shares four skills that tomorrow’s tax professionals – both specialists
and generalists – require to stay
relevant in this ever-evolving industry.
Do what the technology can’t
According to Quay, in the
constantly shifting tax landscape, standard business reporting and the
outsourcing of more mundane compliance activities are likely to significantly
reduce the need for people to fill more administrative-type roles. Add to that
the disruptive businesses that are seeking to automate simple tax problems for
the broader population.
“To remain relevant, professionals
will need to ensure that they possess skills that are less likely to be
automated,” says Quay. “Complex strategic advice appears to
be a sweet spot and is perhaps a safer area for tax professionals’ future endeavours.”
Indeed, it’s a strong argument for becoming a tax specialist. By
specialising, you position yourself as an expert in your niche. You will be in
demand, valued and indispensable for your in-depth knowledge. Plus, you can
communicate complex tax concepts and answer questions in a way that impersonal,
high-tech automated systems can’t.
However, that doesn’t mean there’s no longer a need for tax
generalists. It is still crucial to have tax professionals who know the
intricacies of the overall tax system because the industry is changing so rapidly. This way, you can help introduce and ease
these transitions for clients and companies, as well as meet their many and
varying needs.
Keep abreast of news and change
Whether you go the generalist or
the specialist route, it’s important that
tax professionals stay on top of industry occurrences and trends, especially
those elements of tax that are relevant to your role. In Australia, Quay says
this also means keeping up to date with the increased focus on superannuation,
due to the loss of government revenue brought about by the end of the mining boom
and base erosion profit shifting (BEPS). Quay also recommends keeping an eye on
potential changes to both income tax and company tax.
Connect with clients
Going beyond what technology can
offer, Quay emphasises the importance of client contact for both generalists
and specialists.
“Delivery of knowledge isn’t everything. You’ve got to know how to engage
clients, because if you can’t do that, you’ll never even get the chance to
deliver. There’s no doubt that
tax is a very technical profession, but the ability to work with people and
gain their attention and respect can weigh heavily on a tax professional’s success.”
Understand tax concepts – both separately
and together
There’s no question that tax is complicated. There’s a lot of information, which can
be incredibly daunting, especially when you’re new to the profession. The challenge when advising people on
tax, according to Quay, lies in the need to understand how concepts work in
isolation before you’re in a suitable
position to understand how they interact.
“You need to walk before you can
crawl, but running is what you’ve got to look
forward to, and that’s the enjoyable
bit.”
Tax professionals of tomorrow
seemingly have two paths to choose from: either become more of a generalist,
with the ability to advise on a broader range of both tax and non-tax issues,
or become a specialist in a particularly complex area. Fostering such skills
can help on both of these diverging tracks.
To find out more about how to
achieve your chosen path, please visit taxinstitute.com.au/education or call
1300 TAX EDU (1300 829 338).