Building rapport with your colleagues

Having the ability to get along with your colleagues – and create long-lasting professional relationships with them – is essential for any tax professional.

Whether you are new to the numbers game or a seasoned accountant, fostering positive relationships with co-workers creates a richer work environment and can help your future within the industry. While it's par for the course that some personalities may clash, garnering the skills to cope in such situations is key for any career-driven individual. Here are four great ways to build rapport with your colleagues and show your team your good side.

1. Communicate effectively

Things can go awry when there is miscommunication, especially when office stress and multiple deadlines are added to the mix. Learning to be clear when communicating with colleagues about collaborative projects, your workload or the expectations of your role will help you avoid any unnecessary conflict. If you are ever in doubt about a task or project, following up with questions is the best way to side-step confusion. Professional relationships thrive on open and honest communication.

2. Be positive

No one likes a Negative Nancy. So even if you think you are innocently venting about problems, if you do so too often people will peg you as a pessimist.

Having a positive, can-do attitude puts other people at ease and also shows that you are capable and interested in your work. Next time you feel the urge to complain about something work related, take a step back and look on the bright side. Positivity is infectious, so your vibe will rub off on your colleagues, leading to a more positive work environment for everyone.

3. Learn to listen

Often when we have conversations with colleagues, our minds are focused on the long list of other things we need to get done, meaning you miss important information. Making a conscious effort to focus on what the other person is saying is called active listening.

To be successful with active listening:

• Pay attention to what the other person is saying.
• Show them you are engaged in the conversation with signals like nodding and eye contact.
• Provide feedback on what they have said by paraphrasing.
• Try not to interrupt them while they are speaking.

Practising this type of listening can really help you understand your co-worker's needs and build trust with them.

4. Be reliable

To make your colleagues trust and admire your work, make sure you are a reliable employee. Get to the office on time, produce high-quality work and be there for your team when they need you. Later down the track when your superiors are determining who best to promote or entrust with the next big project, your hard work will pay off.

These four tips are great ways to improve rapport with your co-workers, but they work best when combined. Create a positive work attitude built on effective skills and you will be the go-to worker in the office.

______________

Read more about the communication skills you need to succeed in tax by downloading our free ebook.

How to build rapport with your professional colleagues

The ability to get along with your co-workers – and create long-lasting professional relationships with them – is an essential skill for all tax practitioners.

Whether you’re a recent graduate or a seasoned professional, developing positive relationships with colleagues creates a richer work environment and can help your future.

Here are four key skills that expert rapport-builders focus on to enhance their relationships with colleagues.

How to shine at a networking event

Whether you’re a seasoned tax professional or junior practitioner, few activities have as much potential for business development and career advancement as networking with peers, influencers and prospective clients.

A networking function can help you forge real-world connections with people you might otherwise only know via email or social media. It enables you to represent your organisation to potentially valuable, influential contacts. However, making and nurturing contacts at such occasions can be challenging if you don’t take the time to prepare.

Here are some ideas on how to best represent your firm at a networking event.

Four qualities of effective leaders

Do you see yourself as a future leader in your profession?

Becoming a great leader calls for a complex suite of skills. Although we recognise that talented bosses need to be equipped to rise to challenges and make tough decisions, we sometimes forget that the ability to communicate, delegate, remain positive and be creative are equally intrinsic to leadership success.

Whether you dream of heading up an accounting or law firm or serving as a tax adviser to large corporations, there are ways to hone your leadership credentials now.

Here are four attributes of great leaders, along with fail-safe tips for acquiring them.

What is active listening and how can you master it?

Active listening is a cornerstone of effective interpersonal communication. It’s therefore an essential skill for tax professionals.

Active listening involves both hearing what your client or colleague is saying and letting them know that you hear what they’re saying.

It helps you to build rapport with your clients and colleagues. It demonstrates your respect for them. It also helps you to earn their trust.

They’ll know that any opinions or recommendations you subsequently suggest will be based on a deep understanding of their specific needs.

Here are a few active listening techniques that you can apply in any professional conversation.

Making it in professional services - beyond the technical

When you embark on a career in an area of professional services, such as tax, you’ll naturally look for ways to gain value from every opportunity at work.

For example, performing technical tasks presents an opportunity to display your skills and enthusiasm, thereby impressing those who may help you achieve your future career aspirations.

Raising your profile

Enhancing your career prospects involves raising your profile internally and externally, among clients, within your industry, and within your organisation.

To achieve this, you should know how to use both social media and modern mainstream media to your advantage. And you should know how to build relationships as a trusted client advisor.

It’s also advantageous to know the role passion plays in performance, developing a real interest, better understanding and awareness.

Anticipating problems and displaying judgement

Another career-enhancing activity is to show good judgement and initiative with clients.

This involves knowing when to seek guidance and when not to, knowing what has and hasn’t already worked, and identifying the end goal in a matter (as well as your role in achieving it).

Over time, you will become increasingly skilled at anticipating problems before they arise.

Following through and showing resilience

How do you continually plan, think forward and meet deadlines without fail? How transferable are your skills, and are you able to use tax skills in different environments?

In terms of career moves, what’s acceptable and what is unacceptable? How and when should you advance by moving from one firm to another?

These are all decisions that require knowledge, nerve and the ability to take action at the right time.

Applying a professional approach

A professional approach involves knowing the best way to present research and advice within your organisation, and knowing how Partners like to be treated at any time.

You should also understand the relevant conventions in your firm, in terms of operational issues, file management and document development and distribution.

Office relationships and conflicts

It’s useful to observe and analyse your workplace culture to know which behaviours are appropriate and which are not.

To do this, you might ask what has and hasn’t changed in the last 30 years? Are there significant value differences between Partners and Millennial employees? How do you deal with difficult people and pressure generally?

In terms of support networks, you can consider what makes a good mentor and how you might find one. It’s also worth anticipating, in the event that an office conflict breaks out, the strategies you might employ and who you can turn to.

How to handle difficult people in the workplace

One benefit of transitioning from university to full-time employment is the opportunity to work closely with friendly, supportive, inspiring people.

Unfortunately, you may also encounter individuals who aren’t so easy to get along with – and in the workplace, unlike at university, it’s difficult to ignore or get away from such people. You may even sit next to an unfriendly co-worker for hours each day.

Active listening - a key skill for tax professionals

Active listening is a cornerstone of effective interpersonal communication. It’s therefore an essential skill for tax professionals.

Active listening involves both hearing what your client or colleague is saying and ensuring they know you hear what they’re saying.

It helps you to build rapport with your clients and colleagues. It demonstrates your respect for them. It also helps you to earn their trust.

They’ll know that any recommendations you subsequently present will be based on a deep understanding of their specific needs.

Presentation skills to boost your career

The ability to present an idea or argument effectively to a target audience is essential for anyone who wants to build a successful career in tax.

What presentation skills should you develop?

Content

Your first consideration in developing a presentation is its content, which comprises three elements:

• Originality: The content of your presentation should be new or different enough to engage your audience. If your topic is unavoidably mundane, you can spruce it up with images, humour or even props that present it in a new way.

• Structure: Your time to present is limited, so a clear structure can be an effective way of conveying complex ideas. Create a framework with patterns of logic and a sensible order (e.g. chronology or premise-argument-consequence-implication).

• Authority: You should have expertise in your topic and know, by heart, the way you plan to present it. Once you’ve developed the structure and words, practise your presentation. This will also help your confidence when you’re in front of your audience.

Confidence

The best presenters project confidence, and confidence comes from being comfortable.

Consider these three elements of confidence:

• Body language: Stand or sit up straight and face your audience. Breathe deeply and slowly. Release the tension in your body and try to spend the time looking at the audience more than at your notes. It’s okay to pace or move around if you need to, but such movement should be measured.

• Voice: If there’s no microphone, project your voice loudly and clearly – clarity is crucial, with or without an amplifier. Many people rush their words when nervous, so be mindful of the flow and pace of your presentation. Include pauses, giving time for your words to sink in.

• Rapport: Try to build a warm rapport with your audience. Find out something about them beforehand that you can mention at the beginning. Many presenters also break the ice with a joke or an anecdote, or use techniques such as rhetorical questions.

Get to know how you behave in front of an audience, accentuate the good traits and reduce undesirable habits. If you get nervous when people stare at you, it may help to use visual aids that they can look at instead. If you speak too fast, invest in a metronome to help you practise speaking at a slower pace. And if your hands tremble, hold a prop like a pen to still them.

The way you present yourself, your work and your ideas will inevitably influence how your abilities are viewed in the workplace. Give your career the best chance by honing your presentation skills at the beginning.

Give yourself the edge with free student membership

If you're a tertiary education student, The Tax Institute can help you progress in your career.

Find out about Student Membership.